Return Policy

1. Introduction

At Thakreondhak, we are committed to your satisfaction. This Return Policy outlines the terms and conditions for returning products purchased from our website at https://thakreondhak.ddd. This policy complies with EU consumer protection regulations and Swedish consumer law.

2. Right of Withdrawal (Cooling-Off Period)

Under EU Directive 2011/83/EU on Consumer Rights and the Swedish Distance and Off-Premises Contracts Act (Lag om distansavtal och avtal utanför affärslokaler), you have the right to withdraw from your purchase within 14 calendar days without giving any reason.

2.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may use one of the following methods:

• Email: welcome@thakreondhak.world
• Post: Thakreondhak, Kopparbergsvägen 10, 722 13 Västerås, Sweden

Your statement should include:

• Your name and address
• Order number and date
• Product(s) you wish to return
• Date of receipt of goods
• Your signature (if sent by post)

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

3. Effects of Withdrawal

3.1 Our Obligations

If you withdraw from the contract, we shall:

• Reimburse all payments received from you, including the costs of delivery (except supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered)
• Make the reimbursement without undue delay and no later than 14 days from the day we receive the returned goods or proof that you have sent them back
• Use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise

3.2 Your Obligations

You shall:

• Send back the goods without undue delay and in any event no later than 14 days from the day you communicate your withdrawal
• Bear the direct cost of returning the goods
• Be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods

4. Conditions for Return

To be eligible for a return and full refund:

• Unopened Products: Products must be unopened and in their original sealed packaging
• Original Condition: The product must be in the same condition as when you received it
• Complete Packaging: All original packaging, labels, and documentation should be included

4.1 Opened Products

Due to health and hygiene regulations applicable to dietary supplements, opened products cannot be returned or refunded unless they are defective. This exception is permitted under EU consumer law for sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed.

5. Defective or Damaged Products

If you receive a defective or damaged product, you have additional rights under the EU Sale of Goods Directive and Swedish consumer law:

5.1 Reporting Defects

Please report any defects or damage as soon as possible after receipt. You should:

• Contact us immediately at welcome@thakreondhak.world
• Provide photographs of the damaged or defective product
• Include your order number and description of the issue

5.2 Your Rights for Defective Products

Under the EU Sale of Goods Directive (2019/771), you are entitled to:

• Free repair or replacement of the defective product
• Price reduction if repair or replacement is impossible or disproportionate
• Full refund in cases of significant defects or if repair/replacement is not possible

The legal guarantee for conformity of goods applies for a period of two years from delivery for consumers in the EU.

6. Return Shipping

6.1 Standard Returns (Withdrawal)

For standard returns under the right of withdrawal, you are responsible for the cost of return shipping. We recommend:

• Using a trackable shipping service
• Keeping proof of postage until your refund is processed
• Packaging the product securely to prevent damage during transit

6.2 Defective Product Returns

If you are returning a defective or damaged product, we will cover the return shipping costs. Please contact us before returning for instructions and a prepaid shipping label if applicable.

6.3 Return Address

7. Refund Process

7.1 Processing Time

Once we receive your returned item, we will:

• Inspect the product within 5 business days
• Notify you of the status of your refund via email
• Process approved refunds within 14 days of receiving the goods

7.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. The time for the refund to appear in your account depends on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-7 business days

7.3 Partial Refunds

Partial refunds may be granted in the following cases:

• Products not in original condition or damaged due to reasons not attributable to us
• Products missing original packaging or documentation

8. Exceptions

The right of withdrawal does not apply to:

• Sealed goods that are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery
• Products that have been tampered with or used beyond what is necessary to establish their nature and characteristics

9. Order Cancellation

If you wish to cancel your order before it has been shipped:

• Contact us immediately at welcome@thakreondhak.world
• Include your order number and reason for cancellation
• If the order has not yet been dispatched, we will cancel it and issue a full refund
• If the order has already been shipped, please follow the standard return procedure

10. Exchanges

We do not offer direct exchanges. If you wish to exchange a product:

1. Return the original product following this policy
2. Place a new order for the desired product

11. Disputes and Consumer Rights

If you are not satisfied with how we handle your return or refund, you have several options:

11.1 Contact Us

We encourage you to contact us first to resolve any issues: welcome@thakreondhak.world

11.2 Swedish Consumer Agency

You can contact the Swedish Consumer Agency (Konsumentverket) for guidance:

11.3 National Board for Consumer Disputes (ARN)

For disputes regarding returns and refunds, you may file a complaint with ARN:

11.4 EU Online Dispute Resolution

For consumers in the EU, you may use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

12. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will apply to that order.

13. Contact Us

For any questions about returns or this policy, please contact us: